CAPA management software

Stop corrective actions falling through the cracks

Ideagen Quality Management eliminates the reactive cycle - guiding your team through consistent root cause investigations, tracking corrective action effectiveness, and surfacing trends that shift your programme from firefighting to fire prevention.

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Fragmented investigation processes leading to inconsistent root cause analysis

Without a structured framework, teams jump to fixes without understanding the cause - so the same non-conformances return cycle after cycle, each one treated as a new problem.

Poor tracking of corrective action implementation and effectiveness

Actions get assigned but monitoring stops there. Without real-time visibility across open, in-progress, and completed CAPAs, overdue items are invisible until an auditor finds them.

Limited trend analysis prevents effective prevention

When CAPA data sits in disconnected systems, patterns across sources - audits, suppliers, customer complaints - are invisible. You're always reacting rather than preventing.

From non-conformance to verified closure - in one system

Capture non-conformances from audits, inspections or incidents

Structured root cause analysis built into every workflow

Automated task routing, reminders and escalation

Verified closure with full audit traIL

Automated escalation - nothing goes quietly overdue

Set target dates and ownership at the point of creation. Ideagen automatically sends reminders, escalates to managers when deadlines are missed, and keeps a full timestamped trail of every action — so overdue CAPAs can't be ignored or lost.

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Spot patterns before they become recurring problems

Aggregate CAPA data across sources - audits, inspections, supplier reviews, customer complaints - and surface trends in root cause categories, responsible areas, and resolution times. Give management the visibility they need to drive real improvement, not just tick boxes.

We've done the ISO 9001:2015 legwork for you

Every workflow, template, and reporting structure is built around ISO 9001:2015 requirements. Your team works within a system that already understands the standard - no custom configuration required from day one.

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30%

Reduction in CAPA volume for organisations using Ideagen Quality Management

25%

Savings in time and resource across quality management processes

50%

Of workflows automated - reducing manual effort and human error

A structured path from problem to prevention

Most CAPA failures aren't people problems - they're process problems. Ideagen guides every action through a consistent, auditable workflow so nothing is skipped, nothing is missed, and every closure is verified.

Capture - log non-conformances from any source
Investigate - structured root cause analysis tools
Act - assign, route and track corrective actions
Verify - confirm effectiveness before closure
Report - trend data for management review

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CAPA management

Capture, investigate, assign and close corrective and preventive actions with full traceability and automated escalation.

Audit management

Raise non-conformances directly from audit findings and link them to CAPA workflows without leaving the platform.

Reporting and analytics

Track open actions, overdue items, root cause trends and closure rates in real time - across every site and department.

Document control

Link updated procedures and work instructions directly to closed CAPAs — ensuring process changes are captured and controlled.

Supplier quality management

Raise supplier CAPAs from evaluation findings and track vendor corrective actions through to verified resolution.

Risk management

Connect CAPA trends to risk registers - turning recurring corrective actions into proactive preventive controls.

"[Ideagen] has allowed us to efficiently manage a huge amount of data across various departments, providing accuracy and accessibility of records that are a legal requirement in our business."

Brendan Ginn

Team Leader ATC Compliance, Dubai Air Navigation Services

"By customising the reporting and the required investigative workflows, we now have the ability to look at organisational learning and service improvement, which in turn leads to increased donor and patient safety."

QA System Manager

NHS Blood and Transplant

"Not only were we able to become certified, but Ideagen provided guidance and consultation on how to get the systems in place to adhere to the 3 international quality standards."

Brandon Hunt

Quality Manager, Metalwerks

ANZ solutions

Locally developed solutions
Developed for the ANZ region
Trusted by 2000+ businesses in ANZ
Over 20+ years of experience in the ANZ market

Global scale & trust

18,000+ customers globally
Trusted by 90% of top aerospace & defense companies
75% of global pharma companies
250+ aviation organisations

Local workforce

200+ employees in Australia and New Zealand
Offices across most capital cities
Local support plans available

Frequently asked questions

What is CAPA and why do organisations need a dedicated system?

CAPA - corrective and preventive action - is the process of identifying a problem, finding its root cause, taking action to fix it, and putting controls in place to stop it recurring. Most organisations start managing CAPAs in spreadsheets or email, but without structured workflows, automated escalation, and a full audit trail, actions stall, root causes get skipped, and the same issues repeat. A dedicated CAPA system enforces a consistent process and gives managers visibility across every open action.
What's the difference between corrective and preventive action?
How does Ideagen handle root cause analysis?

Ideagen Quality Management includes structured root cause analysis tools built into the CAPA workflow — including 5 Whys and fishbone (Ishikawa) methodologies. Rather than leaving root cause investigation as a free-text field that gets skipped under time pressure, the system guides investigators through a structured process before an action can be assigned. This improves the quality of investigations and reduces recurrence rates.
Can it connect CAPAs to audits, supplier reviews and other sources?

Yes, this is one of the most important aspects of a connected CAPA system. In Ideagen, non-conformances can be raised directly from audit findings, inspection results, supplier evaluations, and customer complaints, and linked automatically to a CAPA record. This means you have full traceability from the originating event through to corrective action and verified closure - exactly what certification bodies and regulators expect to see.
How long does implementation take?

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See how Ideagen Quality Management can close the loop on your CAPA programme, reduce recurring non-conformances, and give your team full visibility from capture to verified closure.

Personalised walkthrough for your industry
See CAPA, root cause analysis and escalation in action
No obligation - we'll follow up on your timeline
No obligation - we'll follow up on your timeline

CAPA management software

Stop corrective actions falling through the cracks

Why CAPA programmes fail to prevent recurrence

Everything your CAPA programme needs, in one place

From non-conformance to verified closure - in one system

Automated escalation - nothing goes quietly overdue

Spot patterns before they become recurring problems

We've done the ISO 9001:2015 legwork for you

The QMS trusted by teams who hold themselves to a higher standard

A structured path from problem to prevention

The modules that make CAPA work

See how quality teams use Ideagen

The worlds leading HSEQ solution provider

About Ideagen

ANZ solutions

Global scale & trust

Local workforce

Ideagen Quality Management is a trusted product year after year.

Frequently asked questions

What is CAPA and why do organisations need a dedicated system?

What's the difference between corrective and preventive action?

How does Ideagen handle root cause analysis?

Can it connect CAPAs to audits, supplier reviews and other sources?

How long does implementation take?

Get a Demo